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what’s new – Canopy version 4.1.5

Canopy Support Requests

The Canopy system has now integrated Zendesk’s Support ticket system. Users can submit help desk requests for issues using the Canopy system from within the application. Users will receive a confirmation email that the ticket was submitted with the assigned ticket number. Once the ticket has been assigned to our support team another email will be sent with the status of the ticket. When the ticket is resolved the user will be notified again by email.

Login Issues

On the Login page a user can click the Login Help link and fill out the questions on the popup and a Help Desk ticket will be submitted.  Use this link only for login related issues.

General Canopy Issues

For technical help with the Canopy system or to request enhancements/report bugs, users can access the Canopy Support Request form from the settings icon in the lower left corner of the program.

Fill out the questions on the form and the help desk ticket will be submitted.